Terms & Conditions

This Terms and Conditions presents the “General Conditions” applicable to the use of services offered by Sheema Travels, either through the site Sheema Travels, or phone (in addition to the “Website” ). You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions, and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website and do not use. These Terms expressly supersede prior agreements or arrangements with you.

  1. Copyright

All copyright trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Sheema Travels. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use.

Sheema Travels is not liable for theft, damage to goods or property, or criminal acts of drivers. In addition, Sheema Travels shall not be vicariously liable for the acts of drivers or independent contractors under any circumstances.

  1. Booking

2.1    You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions.  Sheema Travels shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

2.2    You must order a suitable car size for the number of passengers and luggage.  Licensed Sheema Travels cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.

2.3    If you need to transport a wheelchair please specify this at the time of booking.


  1. Prices & Payment

3.1    Sheema Travels will email you a quotation based on the information supplied by you.  Unless otherwise stated all prices are exclusive of VAT which, if applicable, will be charged in addition.  Sheema Travels may amend the quotation if there is any material change to the original itinerary, the number of passengers or the type or size of vehicle required.

3.2    The quotation will include a [30] minute waiting period after the advertised landing time and the cost of car parking. Sheema Travels will charge for waiting at its standard rates after the initial 30 minute period has expired.  Sheema Travels will endeavor to check for flight delays before the driver leaves for the airport but shall be under no obligation to do so.

3.3    If you accept the quotation, you will receive confirmation of your booking by email. Please check you’re booking confirmation carefully and inform Sheema Travels promptly of any errors. Sheema Travels shall not be responsible for any delays caused or costs arising from your failure to provide Sheema Travels with correct information.

3.4    Payment can be made by credit card, debit card, and Sri Lankan local payments powered by Payhere.lk


  1. The Service

4.1    You shall be responsible for the behavior of all the passengers in the car during the journey. You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.

4.2    Eating, drinking, and/or smoking in cars are not permitted.

4.3    All children traveling during the journey should be restrained in a manner appropriate to their age, weight, and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey.

  1. Cancellations

If you need to cancel your booking, please contact Sheema Travels as soon as possible.  If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has traveled/spent prior to the point of cancellation.

If you have made a booking through the Quote/Book/Pay service, and have caused to cancel you’re booking before 48 hours.


  1. Liability

6.1    All luggage is carried entirely at your risk.

6.2    Sheema Travels shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey Sheema Travels will endeavor to arrange an alternative car to complete the journey as soon as practicable.

6.4    You shall indemnify Sheema Travels against all losses, costs, damages, and expenses arising from any act or omission of any passenger in your party.

6.5    Neither party excludes or limits its liability for death or personal injury caused by negligence, or for willful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.

  1.  Termination

Sheema Travels will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will ask all passengers to vacate the vehicle as soon as it is safe to do so.  No refunds will be given if the journey is terminated part way through the hire.lo

  1. Disputes

This Agreement shall be construed in accordance with Sri Lankan law and you and Sheema Travel each agree to submit to the exclusive jurisdiction of the Sri Lankan in respect of any dispute or claim. arising out of or in connection with this Agreement.